Support · Tenant Admin

Tenant Admin Guide

Manage your users, classes and subjects, watch your billing and audit log, and import or export data, all within your own organization.

A tenant admin administers one customer organization on ICT Exam: its users, classes, subjects, billing and audit trail. You only ever see your own organization’s data, never another customer’s. Provisioning organizations, plans and seats is the super admin’s job.

The dashboard

After signing in you land on the Dashboard. It lists your organization’s papers and gives you the Data import and export panel and an Audit log shortcut.

Tenant admin dashboard listing papers with import-export and audit shortcuts — The dashboard lists your papers and surfaces import, export and audit tools.

The left sidebar groups your tools:

Authoring — Dashboard, New Paper, Question Bank, Classes, Subjects, Users, Billing.
Workspace — Exam Builder, Teacher Workspace, Teacher Grading, Student Attempt.

Use New paper to author an exam (see the Teacher Guide), Gradebook to view results, and Deleted papers to restore soft-deleted papers.

Managing users

Open Users from the sidebar. Add accounts with the Add user form (email, full name, role, password) and manage existing ones below.

Users management screen with add-user form and user list — Add, search, edit, and activate or deactivate the accounts in your organization.

For each user you can:

Search by email, name or role.
Change the role inline (student, teacher or admin).
See status (active or inactive).
Edit the user’s name, role and active flag.
Deactivate or Activate to disable or re-enable an account.

Seat limit. New accounts count against your organization’s seat limit. If you hit the cap, the super admin can raise it or you can deactivate unused accounts.

Classes and subjects

Classes and Subjects organize your papers. Each is a simple add, edit and list page.

Classes management page — Classes group your papers and students.

Subjects management page — Subjects label papers by topic.

Classes and subjects are referenced when authoring a paper (the Class and Subject fields on the paper metadata step) and when filtering the gradebook. When ICT Exam is launched from Moodle, classes are auto-provisioned from the launch context; you can also create them by hand or via import.

Import and export

The dashboard’s Data import and export panel round-trips Classes, Subjects and Users as CSV or JSON. Imports update by natural key, so re-importing the same file updates rather than duplicates. Use this to bulk-load a roster or migrate between environments.

Billing

Open Billing to see your organization’s grading wallet and plan.

The page shows:

Balance — remaining prepaid grading units.
Plan — your subscription tier.
Welcome credit — the one-time credit granted at sign-up.
Transactions — a ledger of top-ups and deductions, with date, type, units, balance after, and detail.

AI-assisted grading consumes units: text answers cost one unit, image answers cost twelve. When the balance reaches zero, AI grading pauses and affected questions route to pending teacher review, so no attempt is ever lost. Top-ups arrive automatically after a paid invoice, or the super admin can credit you manually.

Billing page for a starter plan tenant — Different plans show different allowances, for example a starter organization.

Audit log

Click Audit log (top-right of the import and export panel) to review a chronological record of administrative actions within your organization.

Moodle roster sync

If your users come from Moodle, a teacher or admin who opens ICT Exam from a Moodle activity sees a Moodle roster panel with a Sync roster from Moodle button. It pulls the course’s membership and updates users and enrolments. The button only appears for a live instructor Moodle launch, because a direct login has no Moodle course context to read.

Need a hand?

If this guide does not cover what you are after, open a ticket and our team will help.